Forum Discussion

JorieWeis's avatar
JorieWeis
Newbie
8 months ago

Backdrops app gets interrupted by Roku themes

I want to use the Backdrops app.  I like it but it works for a few days and then my Roku device interrupts it with their own standard screensaver with the Roku rock inside an aquarium filled with fish....and now I can't get the backdrops app to work at all....all I get is the stupid fish screensaver and their other cheesy themes....nothing like giving me something and taking it away.

screensaver & theme

2 Replies

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    8 months ago

    Welcome to the Roku Community, JorieWeis!

    Thanks for sharing your experience here with the Roku Backdrops. We are here to dig deeper into your concern. 

    Could you tell us more about...

    • When did you start noticing this issue?
    • What Roku device is affected by this issue?
    • What are the troubleshooting steps you have tried so far? 
    • Have you received any recent software updates before this happened? If so, could you please tell us your latest software version? 
    • A short video of the exact behavior of the issue?

    Help us get you back up and running. Looking forward to hearing from you soon. 

    Best,
    Emman

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    8 months ago

    Thanks for posting here in the Roku Community, JorieWeis!

    We truly appreciate you flagging this issue to us. We want to take a closer look at this. 

    We need additional information to assist us in the investigation process, such as...

    • When did you start noticing this issue?
    • What Roku device is affected?
    • What troubleshooting steps have you tried so far?
    • Have there been any recent updates before this happened? 
    • Could you provide a short video or photo of the issue that you're currently experiencing?

    It would be a great help if you could tell us more about it. Please get back to us soon. 

    Best,
    Emman