Features, settings & updates

[gjnesmith]

Thats NOT a solution.  been through the steps and nothing works.  windows computer works, just the Apple devices dont.

[RokuReynan-L]

Hi, @gjnesmith.

Greetings from the Roku Community!

Thanks for letting us know about the issue you're having with your Airplay. We'd like to review this further. Could you please provide the following information posted by @RokuJohnB above?

We'll wait for your response.

Regards,
Reynan

[MovieMan1]

I am also having the same issue. The AirPlay function does not seem to work. My device registers that I'm trying to connect via AirPlay, but Roku continues to give me invalid codes.

[Jake1977]

I have had luck resetting the network connection.   Temporary fix.  Goes back to error

[MovieMan1]

Thanks. 

I just ended up returning it and began looking for alternatives 

[CWillixms]

I have bought a Roku Express 4k two days ago and found out the screen mirroring / airplay function is not working, i keep getting the same request for the code when entering the code correctly. Bought mainly to have this function and doesn’t work atall!

I have an Iphone 14 pro with iOS 18.0.1 (latest update) and a Roku Express 4k with the following details (updated to the latest version) 

please let me know of a fix 

[gjnesmith]

Is anyone working on this? ...  It's clear it needs a firmware update to fix it

[RokuReynan-L]

Hi, Community Users!

Greetings from the Roku Community!

We appreciate you reaching us about this issue. We'd like to look further into this Airplay feature issue.

Could you please provide us with the details below:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll wait for your response.

Regards,
Reynan

[Gc0312]

Most posting on this feed have already provided the requested information.  I provided mine well over a week ago.  I have gotten no solution.

Is someone working on a solution?  Yes or no?

Otherwise, I will be returning as other have stated.

Thanks,

Glenda

[RokuReynan-L]

Hi, @Gc0312.

Greetings from the Roku Community!

We wanted to let you know that we are continuing to investigate your reported issue and hope to provide you with a more detailed update when additional information is available.

Thanks for your continued patience. Do not hesitate to let us know if you have any additional feedback.

Regards,
Reynan