Features, settings & updates

[rodmonkey]

One more sample: same exact problem, same exact display. Here's my data -

Device model: 4230X-Roku 3

Serial number: 63259T033216

Software ver: 14.1.4 build 7709-04

GC version: 12.11.13

Issue ID: 16-061-681

[RokuEmmanuel-D]

Thanks for replying, @AM007drum!

We understand that this does not resolve the issue, and would like to address this immediately. 

To help us dig a bit deeper into your concern, please provide the requested information below:

• Serial number, device ID, and Software Build/Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

We're anticipating your prompt response! 

Best,
The Roku Community Team

[Mand366]

Are there any updates on this issue?  

[Mand366]

I finally started a chat with support and learned that Roku 3 is no longer compatible with Airplay as of software version 14.1.4 and this will not be fixed going forward.  The fix is to buy a new device.  I'm less than thrilled, but wanted to let the others know that are also having the same issue.

[rodmonkey]

So they apparently broke the app, then decided it was cheaper to write off a certain segment of customers rather than go to the expense of fixing the bug. Classy, Roku. Real classy.

[Mand366]

For what it is worth, the guy at Best Buy said it was actually Apple that updated Airplay with a security feature that the Roku 3 was too old to handle.  Regardless, my new Roku stick works just fine.  Best wishes!

[Olduser1220]

Thanks for the update, I too replaced mine last week with a Roku Express.  AirPlay works fine now.  

[rodmonkey]

I have a Roku stick I take with me when I travel to plug into hotel TVs that I repurposed, and yup, it works great. And I suppose I'll hang onto the old 3 for a while. Nice to have a spare, even without ApplePlay.

[AM007drum]

It is working now thank you

[RokuEmmanuel-D]

Thanks for the update, @AM007drum!

We're glad that you're now back on track! We appreciate you sharing this with us. If you need more help, don't hesitate to reach out here! 

Happy Streaming!💜

Roku Community Team