Discussions

[nobilliamsclub]

Hi Carly,

I have been experiencing this issue since my TCL OS was updated to version 13.0.0. I would like to share the details you have asked via a private message, however, I can not find the option to send a private message when I follow these steps:

If you prefer to send it via Private Message, kindly select my username and View Profile, and on the right side of the page, select Send this user a private message.

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The right side of the page only shows the avatar and badges, and under the Contact Me container it only shows an online status indicator, the date last visited and the options to "friend" or "ignore." Am I missing a step?

[alexdoriot]

Having the same issue with Hisense 58 inch Roku tv. Been going on for a couple of weeks. It is infuriating!!!

[RokuJanadeeK]

Hi Community users!

We understand and share your sentiments. Rest assured, the appropriate team is keen on investigating this issue.

Could you provide us with the details I have requested in the above post? This is crucial for the appropriate team to investigate this issue closely. If you wish to send the details privately, kindly click the Roku moderator's username, click view profile, and look for the option "send this user a private message."

We're anticipating your response.

Regards,
Janadee

[wwayne2]

Roku was my go-to smart TV. It is what I buy Everytime I need a new TV. But recent updates like motion smoothing and whatever they did that make all my shows now look like soap operas have completely turned me off. So now I am turning Roku off and replacing all of my Roku TVs with other devices. Another good company gone bad.

[Gregh11]

Seeing same issue. Will capture next time it happens 

[jp223]

Over a month later, it seems obvious this isn’t being fixed and they don’t even consider it an issue, but a feature. I’d recommend anyone reading this to use a firestick or some other external device to watch anything, since it doesn’t effect those.

[RokuCarly]

Hi, @wwayne2 @Gregh11.

Welcome, and thank you for posting here in the Roku Community.

Thank you for sharing your concern about the recent update. We'd be happy to include your device in the investigation and determination of the cause. With this being said, kindly provide us with the following details:

• Roku device model, serial number, device ID, and software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Detailed information about the issue you are referring to.
• Video of the issue for reference. (you may download the video on your Google Drive and send us the link to it)

Once we have this information, rest assured that we will forward it to the appropriate team. Also, if you prefer to send these details via Private Message, you can select my username, View Profile, and on the right side of the page, select Send this user a private message.

We'll be looking forward to your response.

Best regards,
Carly

[bratface]

SINCE THIS IS A DELIBERATE UPDATE (NOT A TECHNICAL ISSUE) BY ROKU WTF DIFFERENCE DOES IT MAKE WHAT MODEL OUR TV'S ARE??? THIS IS JUST A STEAMROLL OVER THE CUSTOMER ONCE AGAIN!!! WE SHOULD HAVE THE OPTION OF TURNING OFF THIS 'UPDATE'!! DOES IT MAKE ROKU HAPPY WHEN THEY PISS OFF THEIR CUSTOMERS?