Discussions

[jp223]

As of this morning, my TCL Roku TV randomly has motion smoothing. There is no setting to turn it off. I’ve had this tv for a couple years and this hasn’t been an issue. What can I do about this?

Model Number: G140X

Software Version 13.0.0.24062

[Helpplease12]

Motion smoothing is stuck on on all apps, with no option to turn it off within picture settings -> expert settings. Tried customer support who were unable to help

[Hoag445]

Im having the same issue with no fix so far. 

[wilmer1]

I have the same problem. TCL, model number G107X, software version 13.0.0. Had it for years and hasn't been an issue since yesterday. I don't see any options mentioning "action smoothing" in any of the menus when I click * while video is playing. Extremely frustrating, but it's interesting to see that it has happened to multiple people simultaneously.

[RokuCarly]

Hi, Community users!

Greetings from the Roku Community.

Thank you for reporting this matter to us. Rest assured that we will coordinate this with the appropriate team for further investigation. 

Kindly provide us with the following details so we can report this effectively:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Did this happen even before the software version 13? 
• A short video clip or photo of it happening.

In the meantime, you may disable this by pressing the star (*) button on your remote during playback > Picture Settings > Advance Picture Settings > Action Smoothing.

We'll be looking forward to your response. 

Best regards,
Carly

[Hoag445]

Hello, the model number is G135x software version 13.0 device Id: sojr9254p99e  serial number: x0120094p99e . tracker id won’t come up followed your steps. I just noticed it two days ago. thank you hope for a fix soon 

[RokuCarly]

Hi, @Hoag445.

Thank you for giving me the precise details of your TCL Roku TV. Rest assured that I will include this in the report. Once I've been notified of any updates from the team, I will let you know immediately. 

In the meantime, your continuous patience and understanding as we work on this are highly appreciated.

Best regards,
Carly

[jp223]

TCL model: 75S451

Hardware ID: G140X

Device ID: S0JWF2975X5D

OS: 13.0.0 build 24062-CG

Never happened before OS 13. 

There is no action smoothing setting on this TV.

[RokuCarly]

Thank you, @jp223.

I appreciate the added information you've provided.

Rest assured that our appropriate team has already been notified about this and is currently in the process of investigation. 

I will let you know once I have an update on this matter. Thank you for your cooperation.

Best regards,
Carly

[RokuCarly]

Hi @jp223 @Hoag445!

Could you please provide us with a video clip of the issue happening for reference? Perhaps an indication that the 'Motion Smoothing' has been enabled. Also, a photo of the Picture setting available during playback.

You may download the video clip via Google Drive and provide me with the link to it. If you prefer to send it via Private Message, kindly select my username, View Profile, and on the right side of the page, select Send this user a private message.

I'll be looking forward to your response. 

Thanks,
Carly