Hi Carly,
I have been experiencing this issue since my TCL OS was updated to version 13.0.0. I would like to share the details you have asked via a private message, however, I can not find the option to send a private message when I follow these steps:
If you prefer to send it via Private Message, kindly select my username and View Profile, and on the right side of the page, select Send this user a private message.
The right side of the page only shows the avatar and badges, and under the Contact Me container it only shows an online status indicator, the date last visited and the options to "friend" or "ignore." Am I missing a step?