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Lancelot1
Newbie

Hi mi tv just have a blue screen and ask

Hi mi tv just have blue screen and ask for update but i try so many time and always come back on the blue screen, what can i do?

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1 REPLY 1
RokuJechealR
Community Moderator
Community Moderator

Re: Hi mi tv just have a blue screen and ask

Hi @Lancelot1,

Welcome, and thanks for posting to the Roku Community!

We understand you are having trouble with your Roku TV and would like to know how to identify and resolve your issues, but we need more details.

  • What model is your Roku TV? (Hisense, TCL, ONN, Select Series, Pro, Series, Plus Series, etc.)
  • What is your device's OS version?
  • When did you notice the issue start?
  • Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
  • Are you encountering any error codes or messages?
  • What troubleshooting steps have you taken so far to resolve the issue?

We look forward to hearing from you and looking closely into this issue.

All the best,
Chel

Jecheal R.
Roku Community Moderator
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