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Level 7

Remote turning Roku TV off and on with any button on remote

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My remote was working fine earlier today. I have a TCL Roku TV and all of a sudden this afternoon remote only turn the TV on and off with every button on the remote. I've reset the TV, taking the batteries out of the remote, followed every help thing I could find online to try and fix the problem. I've put new batteries in there, and I'm able to control the TV from my phone. But every button on the Roku remote continues to just turn the TV on and off and does nothing else

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Roku Employee
Roku Employee

Re: Remote turning Roku TV off and on with any button on remote

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@Misstami76 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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1 Reply
Roku Employee
Roku Employee

Re: Remote turning Roku TV off and on with any button on remote

Jump to solution

@Misstami76 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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