Discussions

[Suchbullsheet]

I have exact same issue, so mad, never had to pay for a warranty on any tv I've ever had. Bought mine a year ago and it just happened tonight. 

[RokuERey · Accepted solution]

Hi @Suchbullsheet,

Welcome to the Roku Community!

We're sorry for the inconvenience this has caused, and we appreciate you reaching out.

We'd like to be of support here and see how we can get back and running.

Does a system restart (Settings>>System>>Power>>System restart) help fix the issue? Or does it come back right after that?

Please also share with us the brand and model of this Roku TV. We'd like to take a closer look.

Best regards,
Rey

[KHarris72]

Yes mine is still doing that after restart. Tcl model 55541R

[RokuJanadeeK · Accepted solution]

Hi @KHarris72,

We understand and acknowledge your concern regarding your TCL Roku TV.

Could you confirm if you have already performed a hard reset on your TV by locating the reset button at the back and pressing and holding it until the TV restarts? If you did and the issue is persistent, this may be a sign of a hardware issue.

With this, we would recommend reaching out to your TV manufacturer. You can refer to this link to directly contact support for your Roku TV.

We hope this gets sorted out soon. Let us know if you have further inquiries.

Best regards,
Janadee