Discussions

[Goemaat]

I believe this to be a hardware issue, but it could be fixed with a software update.  I have an Insignia Roku TV.   When watching TV or movies sometimes the sound goes out.   Adjusting the volume with the remote shows the headphones icon instead of the speaker icon.   Sometimes we can get the sound working again by jiggling the HDMI cable for a bit.   This issue has happened for years, but we have NEVER plugged headphones into the jack until tonight.   I didn't even know that there was a headphone jack until tonight  when jiggling the HDMI cable didn't work and I again searched for solutions on the internet.   I had assumed it was some kind of bluetooth thing.

It was just hard for me to believe that there's no way to control this in the settings.  Apparently if the TV thinks there are headphones plugged it, the speakers on the TV just will never work.  I assume there is some kind of short in the circuit that makes the TV thinks that headphones are connected.   If I did ever want to use headphones, I wouldn't think I would want to have to move the TV out and physically connect and disconnect them to switch.   That just seems insane.  How hard would it be to patch the settings to just make headphones another audio option, or a checkbox to enable or disable them?

[RokuJohnB]

Hi @Goemaat,

Greetings from the Roku Community!

We appreciate the details you have provided and would like to gather more information about this problem.

Can you please provide the following information below?

• When did you first notice the problem?
• What troubleshooting steps have you taken so far?

In the meantime, you may check out this support article here on how to resolve an issue with Headphone Mode.

We look forward to hearing from you soon and gathering your details.

Thanks,
The Roku Community Team