Account, payments & subscriptions

[volleydrummer]

Hi...I cannot find a link on the Roku website to send this information: On the Roku Express AND Roku Express 4k+ webpages, at the BOTTOM of both pages, the price shown for the Express 4k+ is $17.99 = same price as the Roku Express.   Whereas at the top of the Express 4k+ page the price is $24.99.  I clicked the "Add to Cart" button for the Express 4k+ at $17.99 and the cart entry is the Express.

I was going to order the Express 4k+ at the $17.99 price, NOT the Express.   Which price is correct, please?  If $24.99 is the correct price, please correct ASAP!   I'm quite sure some people have completed an Order believing they will receive the Express 4k+.

Thank You and Sincere Appreciation for attention to this matter.

[RokuTakashi]

Hi, @volleydrummer 

Good catch!

Thank you for bringing this to our attention. Our team has verified the information you provided, and the prices are now corrected.

For more information, you can visit the links down below and check the corrected prices.

Roku Express

Roku Express 4K+

If you have further concerns or inquiries, feel free to reach out to us anytime

Happy Streaming! 💜

Thanks,
Kash

[volleydrummer]

@RokuTakashi Thank You for the reply, BUT I clicked on the Express 4K+ link and the price at the bottom of the page is still $17.99.   I will try to add/insert a picture.  This will be a 1st and hopefully successful...

Thank You again, volleydrummer.

[RokuRiamie-D]

Hi @volleydrummer,

Thank you for your response!

Please try reloading the web browser. We checked the Roku Store website, and it’s corrected now.

Since our items are currently discounted, the Roku Express is $17.99, and the Roku Express 4K+ is $24.99. For reference, please visit our Roku Store website again.

Thank you for your patience and understanding.

Cheers,
Riamie

[JWS9518]

@volleydrummer  Try completely clearing the cache on your browser and see if that fixes it.

[Strega2]

Reloading in my browser does not fix the OP's issue. (Nor does clearing the cache and reloading again.) To see this, go to:

https://www.roku.com/products/roku-express-4k-plus

In the upper right - everything looks fine ($24.99). But now scroll almost down to the bottom, where you see "Compare with similar" and down there, the Express 4K+ and Express have the same price ($17.99).

[JWS9518]

@Strega2 

Ah yes, I see what you are talking about now.  Bottom of page priced differently than the top of the page.  So, yes, there is a conflict in pricing.

[AvsGunnar]

@RokuRiamie-D and @RokuTakashi 

The Roku products page https://www.roku.com/products/players shows correct pricing.

The Roku Express 4k+ description page https://www.roku.com/products/roku-express-4k-plus shows correct pricing at top of page, but not at the bottom of the page. (left card/price container element.)

[volleydrummer]

@Strega2 and @JWS9518 

Thank You both!  Obviously, my explanation was not as clear and to the point.   I only attached a pic of the "cards" at the page's bottom.  That may have been part of the confusion.  I am not very tech-savvy and wasn't sure the attachment would be successful.

I was beginning to think I was doing something wrong or missing something because nothing changed even after restarting my PC.

Thank You both again!  This is a relief...volleydrummer.

[volleydrummer]

@AvsGunnar   I apologize for overlooking you in my "Thank You" post!!  Your pic attachment should do the trick.  And how you inserted the 2 colored arrows pointing to the 2 different prices, I have no idea.  No mistaking the issue of a pricing conflict after seeing them.

*Thank You* for helping with a more clear explanation...volleydrummer.