Channels & viewing

[priya33oh]

I signed up for the Starz on Roku Channel and Season 3 of BMF is missing episode 3 (so far at least). It keeps playing a 1min 45sec season trailer and then jumping to episode 4. Why did I subscribe to this if all the episodes aren’t listed? I have tried restarting the app, restarting the Roku, and even going back to episode 2 to see if it’ll kick to 3. When will it be available or is it not going to be available? I shouldn’t have to pay for this if it’s not giving Starz products as advertised. 

[Diggadi]

Same here. I’m highly upset. I tried clicking it over and over again only to get a 1:45 season preview every time. They definitely need to fix this ASAP. I don’t wanna watch the next episode without seeing this one. This is an epic fail on someone’s part. Night ruined thanks!!!

[hmamma]

Same here. Have you find any solution?

[Diggadi]

None yet unfortunately. I guess we’ll have to wait and see when and if they’ll fix it. Ridiculous!!!

[makaiguy]

Flagging this to bring it to the attention of Roku employees @RokuAustin, @RokuKariza-D, & @RokuMary-F and any other forum moderators for follow up.

[RokuArjiemar]

Hello Community Users!

We appreciate you bringing this to our attention about the missing Season 3, Episode 3 of BMF on Starz on The Roku Channel. We understand your frustration and want to assure you that we are actively working to resolve this issue. Your feedback is important to us, and we thank you for your understanding.

Please do not hesitate to let us know if you have any additional feedback.

Regards,
Arjiemar

[priya33oh]

This still hasn’t been resolved - what’s the ETA? 

[Teamrobinsonjr]

This is still an issue.  When will this be resolved?

[RokuCarly]

Welcome to the Roku Community, @Teamrobinsonjr.

Please be informed that this case is still in the process of investigation and correction. Once I've been notified of any updates from the team, I'll post them here.

In the meantime, your continuous patience and understanding are highly appreciated as we work on this.

Best regards,
Carly

[Julesb80]

Still can’t access BMF episode 3 of season 3 on Starz on Roku.  
when will this be fixed??