Channels & viewing

[madmonkey2020]

Same issues: 401 error when starting app, yet theive stream plays underneath. The hang on fox logo during commercial breaks that never returns to the programming.

Do think it is the Roku app, because PC and android work fine.

[RokuJohnB]

Hi @madmonkey2020,

Thank you for posting here in the Roku Community!

We'd like to take a closer look into this issue that you're having with the Fox News channel. May we know what troubleshooting steps you have taken so far?

We'll wait for your response.

Thanks,

John

[DPP1]

I have no clue.  Roku here says it is the app which Fox maintains and to call Fox.  I cannot reach a human at Fox, so I am stuck.  

[OwnerofDevices]

I found this information in about 2 seconds.

https://www.foxnews.com/contact

[Harleygirl21]

I am unable to load fox sports or fox nation,  says unavailable. Just started 2 days ago, before this ran with no problems

[RokuERey]

Hi @Harleygirl21,
Thanks for joining us here in the Roku community!

We're sorry for the late response, and we appreciate you sharing your experience about this.

To help you get started, if you haven't tried it yet, We've got some troubleshooting that you can try on our support page here: How to resolve a channel playback issue?

Please keep us posted on what you find out.

Thanks,
Rey

[Robby_G]

Hey Roku -- are y'all really not doing this?  How come the FoxNews App is the only news channel that's purportedly buggy, and not the Democrat news apps?  I tried removing the app, checking for updates *Version 5.2; build 2023112901, restarting the app, etc., but often when launching the live feed, the app will display the circle of despair, and stop at the 13% mark, as has been well documented by others in this community.

Just because y'all may dislike it, there are many people who wish to view this feed.  So stop trying to influence the election and fix the app.  Thank you. 

[RokuJanadeeK]

Hi @Robby_G,

Thank you for posting here in the Roku community!

You have mentioned that the issue is isolated to the Fox News app. That being said, we would recommend that you also reach out to them and inquire regarding this app, as they may be able to assist with their app functionality. Also, since none of the troubleshooting steps provided resolves the issue, it could be that the issue lies within the app itself.

Let us know if you have further inquiries.

Regards,
Janadee

[Robby_G]

Of course the issue lies with the app itself!  I find that removing the app and reinstalling it will enable it to work for a day, but that's not very desirable.  I doubt that me, as an end user reaching out to the Fox devs will do much good.  Y'all should do it -- I bought the TV -- so I'm the customer and you as a Roku employee have quite some nerve asking me to do anything.

[RokuJohnB]

Hi @Robby_G,

Thank you for keeping us posted here in the Roku Community!
Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

Regards,

John