Channels & viewing

[DSN2121]

Hi Carly, Rather than all that, since this is a brand new TV that I hadn't really done any setting changes on, I did a factory reset on it and the app is now on the home screen without having to do anything extra. I imagine it (correctly) picked it up from my account info.

I'm a little afraid to add another one, but if I want one, I'll try to remember to subscribe through Roku, rather than directly on the service, and see what that does.

FWIW, the device is a TCL 43S450R with Roku built in. I don't know the software version, but before I did the reset I had it check for updates and there were none.

Regards,
Dan

[Greengo]

Hi. I am having the same problem. I have a roku stick+ model 3811x serial yh00f0490806 soft version 13.1.4 build 1512-0. cust service gave me an issue number of 06-341-401, then promptly ignored it after over an hour and a half an chat.

I go to the streaming apps store menu page and several apps have a check mark in a little circle in the bottom right corner. after looking at the link provided here, ALL the apps I wanted to get on my home screen have that little check mark. I guess it means "installed", but NONE of them are on the home screen. oddly, at least one I never selected is also marked as installed.  I am only after free streaming services (tho it pains me to have to go back to ads).

I don't see anything here that has fixed the problem. 

I don't want to do a factory reset, and lose all that info I have typed in, much of which I don't remember.  I didn't get that a factory reset would definitively fix the problem either.

any suggestions?

[RokuCarly]

Hi, @DSN2121.

Thanks for sharing your workaround. We're glad to hear your update and that you can see the Frdnly app on your Home screen after factory resetting your Roku device. 

For future reference, if you experience the same thing again, feel free to let us know so we can coordinate this with the team for review.

We hope you continue to have a Happy Streaming! 💜

Best regards,
Carly

[RokuCarly]

Hi, @Greengo!

Thanks for letting us know that you are currently experiencing the same issue as the one posted above. Rest assured that we will coordinate this with the team to conduct a thorough investigation on your Roku Streaming Stick 4K.

Before proceeding, kindly provide us with additional information such as follows:

• Are you unable to see any apps you've installed on your Home screen?
• When did you start experiencing this issue? Did this happen even the first time you've activated your device?
• A photo of what you are currently seeing on your Home screen.

In the meantime, we highly recommend rebooting your Roku Streaming Stick 4K to see if this makes any difference. To do so, navigate to your Home screen, scroll up or down, and select Settings > System > Power (skip if unavailable) > System restart.

We'll be looking forward to your update.

Best regards,
carly

[AUAE8489]

I am having the same issue as the original poster with the YouTube TV app not showing up on my home page after installing it.  I can navigate to the YouTube TV by going to the cable alternative options or by going to “Search” where YouTube TV app shows up as a recent search.  I have tried all the recommended procedures in this thread and none of them have worked

[RokuCarly]

Greetings from the Roku Community, @AUAE8489!

We appreciate you letting us know about this. Rest assured that we'll help you find the best resolution possible.

Kindly try the following suggestions below to see if this makes any difference:

• Do you have other Roku devices we can try? If so, try removing it on your other Roku device and adding it again. This will mirror the apps you've installed if they have the same Roku account.
• Try to install it on the website Roku Channel Store.
• Check for software versions on your device under Settings > System > Software update > Check Now.

Your response is highly anticipated.

Warm regards,
Carly

[Greengo]

no, i have no other devices. 

As i already said, the Roku channel store shows them installed and no way to uninstall so i can try to reinstall them, but none show up on main menu screen.

I checked the software is updated FIRST, with customer service who STILL have not contacted me after saying they would after 48 hours tops. unless that's who YOU are. 

again, uninstalling everything and doing a factory reset would be painful. surely you can get them to main home screen on your end, if you are customer support

[RokuCarly]

Hi, @Greengo.

Thanks for the added information.

Please refer to my post above, in which you are tagged/mentioned, and provide us with the necessary details so we can better assess your concern.

Here's the details requested above post:

• Are you unable to see any apps you've installed on your Home screen?
• When did you start experiencing this issue? Did this happen even the first time you've activated your device?
• A photo of what you are currently seeing on your Home screen.

We'll be looking forward to your response.

Regards,
Carly

[Kldunkin]

I am having the same problem. It was on my homescreen then it was gone and I cannfindnthebapp and open it but I cannot add it back to the homescreen.

[RokuCarly]

Welcome to the Roku Community, @Kldunkin!

We appreciate you reaching out for support about the missing app on your Home screen. We'd be happy to help you determine the cause and find the best resolution possible. 

Before we proceed, it would be great if you can provide us with additional information such as follows:

• What specific app is this?
• When did you first observe this happening? 
• Does this also happen on your other Roku devices?
• Did your device recently receive any software updates prior to this happening that might have triggered this issue?

In the meantime, we suggest the following steps below to help you troubleshoot:

• System reboot: Settings > System > Power (skip if unavailable) > System restart.
• If you have another Roku device, kindly try to remove this and reinstall it there to see if this makes any difference.
• Try to add this app via the Roku Channel Store website. 

We'll be looking forward to your response so that we can check this further and provide you with a swift resolution.

Warm regards,
Carly