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Netflix app not showing up on Roku home screen

My Netflix app isn't showing up on the Roku home screen, even though when I search for Netflix, it comes up and I then click on "open app" and then it runs. It has been crashing so I'd like to delete it and add it again but I can't delete it since it won't show up on the home screen. Anyone else having this issue? I already reset the cache and tried a few other things but no dice. Thanks in advance. 

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AvsGunnar
Community Streaming Expert

Re: Netflix app not showing up on Roku home screen

@tokyoastrogirl 

This is occuring on some user devices and is reported on various threads here in the forum.

Try looking through this thread and see if removing the affected app (Netflix) through either using the Roku official mobile app or using the Channel Information screen accessed via the Roku remote helps.

https://community.roku.com/t5/Channels-viewing/Apps-not-appearing-on-my-Home-screen/m-p/1032323#M181...

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, 4802, 4850, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

Re: Netflix app not showing up on Roku home screen

Several of my apps have been doing this for over a year. 

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makaiguy
Community Streaming Expert

Re: Netflix app not showing up on Roku home screen

How to remove a channel app:
• Highlight channel in channel grid on Roku device's home page.
• Press * key on remote.
• Click "Remove channel". [Note: If you see "Manage subscription" instead see below.]
• The channel will be removed from ALL devices linked to the same account.

IF YOU SEE "MANAGE SUBSCRIPTION" INSTEAD OF "REMOVE CHANNEL":

A channel whose subscription was made THROUGH ROKU can not be removed via the Roku onscreen user interface while the subscription is active. The "Manage subscription" option will allow you to prevent any additional payments and keep the app from auto-renewing when the current pre-paid subscription runs out, but until then the subscription remains active. The "Remove channel" option will return when the subscription period expires.

As a work around, for immediate channel removal you can use the official Roku remote app on an Android/iOS phone/tablet. This will only remove the channel from your Roku; it will NOT cancel the paid subscription.
• At the bottom of the first screen, click "Devices", and if necessary connect to one of your Roku devices.
• In your connected device click on "Apps on Roku".
• Click AND HOLD the channel you wish to remove (a quick click will bring up the remote controls instead).
• Click on "Remove" and confirm.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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