Channels & viewing

[tokyoastrogirl]

My Netflix app isn't showing up on the Roku home screen, even though when I search for Netflix, it comes up and I then click on "open app" and then it runs. It has been crashing so I'd like to delete it and add it again but I can't delete it since it won't show up on the home screen. Anyone else having this issue? I already reset the cache and tried a few other things but no dice. Thanks in advance. 

[AvsGunnar]

@tokyoastrogirl 

This is occuring on some user devices and is reported on various threads here in the forum.

Try looking through this thread and see if removing the affected app (Netflix) through either using the Roku official mobile app or using the Channel Information screen accessed via the Roku remote helps.

https://community.roku.com/t5/Channels-viewing/Apps-not-appearing-on-my-Home-screen/m-p/1032323#M181...

[hardcoreirish82]

Several of my apps have been doing this for over a year. 

[makaiguy]

How to remove a channel app:
• Highlight channel in channel grid on Roku device's home page.
• Press * key on remote.
• Click "Remove channel". [Note: If you see "Manage subscription" instead see below.]
• The channel will be removed from ALL devices linked to the same account.

IF YOU SEE "MANAGE SUBSCRIPTION" INSTEAD OF "REMOVE CHANNEL":

A channel whose subscription was made THROUGH ROKU can not be removed via the Roku onscreen user interface while the subscription is active. The "Manage subscription" option will allow you to prevent any additional payments and keep the app from auto-renewing when the current pre-paid subscription runs out, but until then the subscription remains active. The "Remove channel" option will return when the subscription period expires.

As a work around, for immediate channel removal you can use the official Roku remote app on an Android/iOS phone/tablet. This will only remove the channel from your Roku; it will NOT cancel the paid subscription.
• At the bottom of the first screen, click "Devices", and if necessary connect to one of your Roku devices.
• In your connected device click on "Apps on Roku".
• Click AND HOLD the channel you wish to remove (a quick click will bring up the remote controls instead).
• Click on "Remove" and confirm.

[RokuTakashi]

Hi, @hardcoreirish82 

Thanks for posting, and welcome to the Roku Community.

We understand your concern about issues with the apps on your Roku device, and we'd like to gather more information to better help you address this matter.

To help us better understand your concern, can you please provide the details below:

• What specific Roku device you are having issues with?
• What specific apps are affected by the issue?
• Have you tried any troubleshooting steps in an attempt to resolve the issue?

With more details that you can provide with us, our team can have a better understanding of your issue.

Keep us posted.

Thanks,
Kash