Channels & viewing

[cjgunter]

I have the same issue on my Roku TCL tv.  Very frustrating 

[RokuTakashi]

Hi, @cjgunter 

Thanks for posting, and welcome to the Roku Community.

We understand your concern regarding the Xfinity Stream app content purchases, and we're here to refer you to the right support to address your issue. 

For this matter, you may want to contact Xfinity's support directly and inquire further about your concern. Channel providers are the ones who manage their channel/app on the Roku platform including the contents, features, and functionality. Their support team can provide you with a workaround or develop an update to resolve the issue.

To contact them, please refer to Xfinity | Support

We hope this will be sorted out soon, and let us know if there's anything we can assist you further.

Thanks,
Kash

[Raspito01]

This is very disappointing. I have notified Xfinity of this issue six months ago and have had no response whatsoever. I'm also reading that this particular streaming app has terrible reviews. Not just on the Roku platform, but across all platforms. I have this app on another TV that uses the Amazon Fire system and it works perfectly. There was also a recent update back in December for the Roku version and to no avail, the same problem exists. It seems Xfinity is not interested in fixing the issue.

[RokuTakashi]

Hi, @Raspito01 

We appreciate your post here in the Roku Community.

We acknowledge your statements regarding the functionality of the Xfinity Stream app across different streaming platforms. 

You can share with their support team regarding your feedback on their app. Channel providers can develop an update to fix any issues related to their app once feedback is raised to their support team. 

We hope this will be sorted out, and let us know if you have further concerns or inquries.

Thanks,
Kash