Channels & viewing

[SLH34]

2 episodes (so far) of CSI NY have no sound when trying to watch.

Season 3 Episode titled Obsession

Season 4 episode titled Personal Foul

[makaiguy]

Paging Roku employees @RokuAustin, @RokuKariza-D @RokuMary-F and any other moderators so they can pass this issue on to proper people.

[RokuERey]

Hi @SLH34,

We appreciate you letting us know about this content problem, and we're glad to have you join the Roku Community.

Could you tell us what streaming option you are using to access this content? Is it through a third-party service like Paramount+, Vudu, Apple TV, etc., or does it go straight to The Roku Channel? We would like to get a better look at it.

Please keep us posted. Thanks!

Regards,

Rey

[bryking621]

I am having the same issue when streaming the same episodes of CSI: NY. The app I am using is "Paramount Plus on The Roku Channel."

[RokuCarly]

Welcome to the Roku Community, @bryking621!

Thank you for letting us know about this. Rest assured that this has already been coordinated with the relevant team for review.

Feel free to reach out if there's anything else you'd like us to address. We'd be happy to listen and take appropriate action. 

Best regards,
Carly

[RokuTakashi]

Hi, @SLH34 @bryking621 

We are providing an update regarding the issue raised in this thread.

According to the team's investigation, they are unable to replicate the issue, and the episode plays as normal as expected.

If the issue persists, please keep us posted in this thread and provide more information including an image or a video referring to the issue so we can further investigate.

Best wishes,
Kash