Channels & viewing

[givepeaceachanc]

I just came here to $itch since I see it's been a problem already. I like my apps WHERE I PUT THEM!!! 

[AvsGunnar]

@givepeaceachanc 

Have you already verified that the "app order" is set to manual?

Settings/Home Screen/App Order/[Manual]

[givepeaceachanc]

I don't have an "app order manual" in my settings. I've looked. 

[AvsGunnar]

@givepeaceachanc 

For those that do not have the auto/manual option, and experiencing the reordering of apps, it is usually a power supply or memory fail issue.

If you have a Roku model that has a USB power supply, you can try replacing both the USB cable and the power adapter (5volt, 1amp cell phone charging adapter should work).  If powering from TV, try using a wall outlet.

It seems though that the Ultra models seem to suffer this more so than the other devices.  For that, you could try replacing the barrel adapter. (100-240 Volts 50/60 Hz)  https://www.roku.com/products/accessories/roku-power-adaptor-ultra

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If turns out not to be the power supply, then I believe it to to be a flash memory issue, (and since hardware related) no real resolution other than replacing the device unfortunately. (at least from what I have seen).

[givepeaceachanc]

What? So im a tv technician now. .smh

ROKU TV  65" MODEL #65R6AX

[AvsGunnar]

Edited since Roku-branded RokuTV model added to last post.

Since this is a Roku Plus model, a moderator should be able to help you out.

Perhaps @RokuMaryEF or @RokuCarly can assist you.

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In the meantime, the support thread for Roku-branded TVs included here  https://community.roku.com/t5/Manufacturer-support-warranty-resources/How-to-Contact-support-for-the... has a link for the Contact Us page for Roku support.  https://support.roku.com/contactus

[RokuTakashi]

Thanks for tagging us, @AvsGunnar 

Hi, @givepeaceachanc 

We appreciate you for bringing this issue to our attention, and our team would like to take a closer look at this further so we can investigate. Can you please provide the information below:

• When you add apps through "Search" on the Home Screen, do you see them displayed on your channel tile list?
• What troubleshooting steps have you performed so far?

With more details referring to the issue, our team can assist further.

Best wishes,
Kash