Channels & viewing

[givepeaceachanc]

I just came here to $itch since I see it's been a problem already. I like my apps WHERE I PUT THEM!!! 

[AvsGunnar]

@givepeaceachanc 

Have you already verified that the "app order" is set to manual?

Settings/Home Screen/App Order/[Manual]

[givepeaceachanc]

I don't have an "app order manual" in my settings. I've looked. 

[AvsGunnar]

@givepeaceachanc 

For those that do not have the auto/manual option, and experiencing the reordering of apps, it is usually a power supply or memory fail issue.

If you have a Roku model that has a USB power supply, you can try replacing both the USB cable and the power adapter (5volt, 1amp cell phone charging adapter should work).  If powering from TV, try using a wall outlet.

It seems though that the Ultra models seem to suffer this more so than the other devices.  For that, you could try replacing the barrel adapter. (100-240 Volts 50/60 Hz)  https://www.roku.com/products/accessories/roku-power-adaptor-ultra

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If turns out not to be the power supply, then I believe it to to be a flash memory issue, (and since hardware related) no real resolution other than replacing the device unfortunately. (at least from what I have seen).

[givepeaceachanc]

What? So im a tv technician now. .smh

ROKU TV  65" MODEL #65R6AX

[AvsGunnar]

Edited since Roku-branded RokuTV model added to last post.

Since this is a Roku Plus model, a moderator should be able to help you out.

Perhaps @RokuMaryEF or @RokuCarly can assist you.

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In the meantime, the support thread for Roku-branded TVs included here  https://community.roku.com/t5/Manufacturer-support-warranty-resources/How-to-Contact-support-for-the... has a link for the Contact Us page for Roku support.  https://support.roku.com/contactus

[RokuTakashi]

Thanks for tagging us, @AvsGunnar 

Hi, @givepeaceachanc 

We appreciate you for bringing this issue to our attention, and our team would like to take a closer look at this further so we can investigate. Can you please provide the information below:

• When you add apps through "Search" on the Home Screen, do you see them displayed on your channel tile list?
• What troubleshooting steps have you performed so far?

With more details referring to the issue, our team can assist further.

Best wishes,
Kash

[Ralf8274]

@RokuTakashi I have the same issue… One app is not appearing on my Home Screen.  When I search for it, it says Open (not install).  The app opens just fine, but does not appear on my Home Screen.  I’ve tried rebooting, etc. but app does not appear.

And there’s no way to remove that app it seems, unless it appears in the Home Screen. 

I also tried to sign out of the device, but absurdly, there seems to be no way to do that (short of factory reset, which I refuse to do).

To add, I have 2 Roku’s (same account) and this behavior is only happening on one of them.

[renojim]

@Ralf8274, try using the mobile app to remove it.  Search for it within the mobile app and there should be an option to remove it.  Note that removing an app does not cancel any subscription.  Once it's removed, make sure to perform a "System restart" from Settings->System after removing.  Once it restarts search for the app from "Streaming Store" to add it again.  Don't add it from the Roku website.  There have been numerous reports of apps added from the website not appearing on the Home Screen.

Roku Mobile App - Free for iOS® or Android™ | Roku

[RokuTakashi]

Hi, @Ralf8274 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for letting us know about your concern with the apps that are not appearing on the channel tile list on the Home Screen, and our team would like to gather further details so we can assist you further. We would like to request the information mentioned below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Photo or video referring to the issue.

Once our team gathers the information we will investigate this matter further. 

We hope for your response along with the requested details.

Best wishes,
Kash