Account, payments & subscriptions

[zackzwiebel]

Hello, I have an unknown charge from "The Roku Channel" for 12.99 on my card. I never bought "the roku channel." I figured a previous owner of the device might have subscribed to it, like something along the lines of premium youtube. I went to my subscriptions to cancel "the roku channel" figuring i had been sighed up. but there was no subscription there. I am considered it will keep charging me. 12.99 sounds like a monthly charge price. how do I cancel this?

[JWS9518]

The previous owner would have the charge on his account and his card, so I don't think you would see that charge on your credit card, unless you are using the same login and same credit card as the previous user.

If you didn't authorize that charge or subscribe to anything, you should dispute it with your bank/credit card.

If you have a subscription you signed up for through Roku, then that may show up as a charge with Roku and not necessarily describe it correctly.  Check to see if any of your subscriptions match that charge.

[RokuArjiemar · Accepted solution]

@zackzwiebel,

Thank you for posting in the Roku Community!

We appreciate you for reaching out to us concerning the unfamiliar charge that has appeared on your Roku account. We understand that unexpected charges can be concerning, and we are here to help you resolve this issue.

Our billing team is ready to assist you directly. You can contact them by phone or live chat at Roku Support and select the option for "Accounts, Payments, and Subscriptions."

For more information about unrecognized charges on your Roku account, please click here: Charges You Don't Recognize on Your Roku Account.

Have any other questions? Don't hesitate to let us know. 

Thanks,
Arjiemar