I need to update my payment information.
I have entered my new CC information correctly, I receive an error message in red at the top of the screen.
I've double check all my CC information - it is correct.
Yes, the account information, billing address, zip, phone, name on card are all correct.
I've used the help menu, but that doesn't give me options.
I've tried canceling my subscription to Peacock, but that does not work.
Is there a live agent I can speak to?
Thank you for posting in the Roku Community!
We appreciate you reaching out to us about updating your payment information. We're here to help and look forward to assisting you with the process.
Update the payment method in your Roku account
On the Roku website:
On your Roku device:
For more information, please visit: Add, update, or remove your payment method in your Roku account.
If you need further assistance
Our billing team is ready to assist you directly. You can contact them by phone or live chat at Roku Support and select the option for "Accounts, Payments, and Subscriptions."
For more detailed information on managing your subscription, please visit: Manage or cancel subscriptions through Roku.
Have any other questions? Don't hesitate to let us know.
Thanks,
Arjiemar
Go to Roku's customer support page, select account payments & Subscriptions, a different account issue, then you can select chat or talk to them by phone. I am not sure if support is open for Christmas day though.
Thank you for posting in the Roku Community!
We appreciate you reaching out to us about updating your payment information. We're here to help and look forward to assisting you with the process.
Update the payment method in your Roku account
On the Roku website:
On your Roku device:
For more information, please visit: Add, update, or remove your payment method in your Roku account.
If you need further assistance
Our billing team is ready to assist you directly. You can contact them by phone or live chat at Roku Support and select the option for "Accounts, Payments, and Subscriptions."
For more detailed information on managing your subscription, please visit: Manage or cancel subscriptions through Roku.
Have any other questions? Don't hesitate to let us know.
Thanks,
Arjiemar