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Robind33
Newbie

Why am I getting charged twice a month for Roku?

I need my money back no way Roku can charge me twice a month and tried to take another payment. I also thought I had freedom of speech but it wouldn't let me post a word 

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3 REPLIES 3
RokuKariza-D
Roku Guru

Re: Why am I getting charged twice a month for Roku?

Hi @Robind33

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter. 


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Boz
Roku Guru

Re: Why am I getting charged twice a month for Roku?

Roku does not require any monthly payment.

Please explain what you're talking about.

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Re: Why am I getting billed for Roku channels but have not subscribed

I am from the US I am trying to contact somebody I’ve been having $ 10.98 taken out of my account. It gives me a telephone number which then sends me to the site. I am from the US. The only definition is Roku channel, which I have never subscribed to. I I am on disability and on a very limited income and would like someone to reach out to me on how to fix this issue.

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