Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Why am I getting charged twice a month for Roku?

I need my money back no way Roku can charge me twice a month and tried to take another payment. I also thought I had freedom of speech but it wouldn't let me post a word 

0 Kudos
Retired Moderator

Re: Why am I getting charged twice a month for Roku?

Hi @Robind33

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter. 

All the best,

Kariza D.
Roku Forum Moderator
0 Kudos
Roku Guru

Re: Why am I getting charged twice a month for Roku?

Roku does not require any monthly payment.

Please explain what you're talking about.

0 Kudos

Re: Why am I getting billed for Roku channels but have not subscribed

I am from the US I am trying to contact somebody I’ve been having $ 10.98 taken out of my account. It gives me a telephone number which then sends me to the site. I am from the US. The only definition is Roku channel, which I have never subscribed to. I I am on disability and on a very limited income and would like someone to reach out to me on how to fix this issue.

0 Kudos