Account, payments & subscriptions

[Robind33]

I need my money back no way Roku can charge me twice a month and tried to take another payment. I also thought I had freedom of speech but it wouldn't let me post a word 

[RokuKariza-D · Accepted solution]

Hi @Robind33

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter. 

All the best,
Kariza

[Boz]

Roku does not require any monthly payment.

Please explain what you're talking about.

[chelled1804]

I am from the US I am trying to contact somebody I’ve been having $ 10.98 taken out of my account. It gives me a telephone number which then sends me to the site. I am from the US. The only definition is Roku channel, which I have never subscribed to. I I am on disability and on a very limited income and would like someone to reach out to me on how to fix this issue.

[Polly2]

I am being charged twice a month for Disney as well and this month August I was also charged £24.99 as well as 2 × £6.99 payments , WHY 

[RokuEmmanuel-D · Accepted solution]

Hi, @Polly2.

Thanks for reaching out here in the Roku Community!

We noticed that you have been charged twice by Disney Plus, and we're here to provide information. 

To expedite the resolution of your concern, we highly recommend reaching out to the Disney Plus support team for further assistance. They can help you with any billing concerns as they regulate their own channel. 

Please let us know if you need more assistance; we're here to provide assistance.

All the best,
Emman