Account, payments & subscriptions

[rk17]

I have a fraudulent charge from Roku and it seems that it is impossible to speak to a human or find a place to report this. I have never had an issue with Roku before, but now that I have one this tv tanks I won't deal with them again.  I reported the fraud on the scam page cause I couldn't find anywhere else.  There is a phone number on the statement of 816-272-8107 but it's fake and doesn't connect.

I hope I can get my money back. I will dispute this charge.

Ruth Kelly,

Disappointed customer

[renojim]

Did you try account/payment support at https://support.roku.com/contactus?

[rk17]

There is nothing on that page that allows me to file a dispute or claim unless it is a scam so that page is useless

[rk17]

Does this charge relate to TCN?  IF this is the TCN then the charge is fine.  Not sure why it would be labeled LAST COUNTRY

[RokuRhea-V · Accepted solution]

Hey @rk17,

Welcome to the Roku Community!

Thank you for bringing this issue to our attention. No worries; our Account and Billing team will assist you with your concerns. For any inquiries related to your account or billing, please visit the Roku Support website and select "Check support options" below.

Thanks,

The Roku Community Team