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rk17
Reel Rookie

Fradulent charge FOR LAST COUNTRY

Fraudulent charge for FOR LAST COUNTRY 71.99

I have a fraudulent charge from Roku and it seems that it is impossible to speak to a human or find a place to report this. I have never had an issue with Roku before, but now that I have one this tv tanks I won't deal with them again.  I reported the fraud on the scam page cause I couldn't find anywhere else.  There is a phone number on the statement of 816-272-8107 but it's fake and doesn't connect.

I hope I can get my money back. I will dispute this charge.

Ruth Kelly,

Disappointed customer

rkelly10@msn.com 

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1 REPLY 1
atc98092
Community Streaming Expert

Re: Fradulent charge FOR LAST COUNTRY

First, please edit your post and remove your email address. That is a sure way for scammers to try to contact you and try to get you to pay for their "help". Click the three dots on the right and click Edit reply.

Now, when you log into your Roku user account (https://my.roku.com) do you see any subscriptions listed? If you look under Purchases and History, is there any charges listed that match what you have on your credit card statement? 

If the answer to these two questions is No, then Roku has not billed you. Scammers have acquired your CC number and has submitted phony charges to your account and used the name Roku to try to appear legitimate. If this is the case, you need to contest the charges immediately with your CC company, and request the card be cancelled and issue you a new card with a new number.

If the charges are listed in your user account, you can cancel any subscriptions there, but in general Roku will not refund a legitimate charge. The phone number you listed is a Missouri area code, and Roku is located near San Jose CA, so I don't think it's a legitimate number. 

Dan

Roku Community Streaming Expert

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