Account, payments & subscriptions

[elyzabethbennet]

Yes! I do not have Disney plus and would like this charge taken off of my account. I would also like a refund if possible. 

[RokuReynan-L · Accepted solution]

Hi, @elyzabethbennet. 

We appreciate you reaching us here in the Roku Community!

Thanks for letting us know about being charged for a subscription you did not purchase. We'd be happy to help you resolve the issue.

In this case, we suggest reaching out to the channel provider and inquiring further, as they are the ones who could provide further details regarding their channel functionality on the Roku platform. They are the ones who can manage your subscription and its charges. You can reach them through their direct Disney Support

If you need further clarification and assistance, please don't hesitate to let us know.

Regards,
Reynan

[Gmam]

You have been taking and taking and taking from my account.  You even try four times a day for weeks even after you've taken from my main acct you keep trying my venmo.  I don't have a roku TV haven't for a year.  Really need to take all this money from a disabled person pretty sick.    We contacted you. Big 6$ refund as your customer service doesn't speak English. 

[Flossiegurl0317]

I do not have this on my account 

[RokuReynan-L]

Hi, @Gmam and @Flossiegurl0317.

Welcome to the Roku Community!

We appreciate you reaching out to us about having an unrecognized charge on your account. 

In this case, please refer to @RokuEmmanuel-D's post above for more information.

You may also visit this support article on what to do if there is a charge you don't recognize on your Roku account

We hope this will be sorted out soon.

Regards,
Reynan

[RokuReynan-L]

Hi, @Flossiegurl0317.

Welcome to the Roku Community!

We appreciate you reaching out to us about having an unrecognized charge on your account. 

In this case, please refer to @RokuEmmanuel-D's post above for more information.

You may also visit this support article on what to do if there is a charge you don't recognize on your Roku account

We hope this will be sorted out soon.

Regards,
Reynan

[Cheri-1]

I've been charged $10.87 twice and I cant find anywhere to cancel

[Cheri-1]

I Get charged $8.70 for Disney+ and $10.87 for Disney Electro.  I never even heard of Disney Electro until they started charging me

[RokuReynan-L]

Hi, @Cheri-1.

Welcome and thank you for posting here in the Roku Community!

We understand that you got charged twice for a channel. In this case, we suggest reaching out to the channel provider and inquiring further, as they are the best ones who could provide further details regarding their channel functionality on the Roku platform. You can reach them through their direct Disney Plus Support

We hope this will be sorted out soon.

Regards,
Reynan