Account, payments & subscriptions

[Jshun]

I learned that paramount plus  subscription is a part of CBS. If you have paramount on roku then that's it

[Donnao]

I did this and CBS is not listed.  I can’t find where to cancel it.  Very frustrated right now.  

[RokuReynan-L · Accepted solution]

Hi, @Donnao.

Welcome and thank you for posting here in the Roku Community!

We understand that you're having an issue canceling your subscription. No worries, we're here to help.

Have you tried checking the email address associated with your streaming device? Ensure that you sign in with the same email address. To check: Home > Settings > System > About.

You may also cancel your subscription through your streaming device:

1. Press the Home button  on your Roku remote.
2. From the Home screen, use the arrow buttons on your remote to hover over and highlight the app whose subscription you want to cancel.
3. Press the Star button  on your remote.
4. Select Manage Subscription to view the renewal date and access additional options. If you don't see this option, your subscription is not managed through Roku.
   
5. To cancel a subscription, select Turn off auto-renew. Next, you can choose to remove the app immediately or keep it for the remainder of the subscription term.
   

Note: If you're still unable to locate the subscription, you may need to contact the channel provider itself, as this may be directly purchased from them. 

Moreover, you may visit this support article on how to turn off auto-renew and cancel a subscription

Hope this helps!

Regards,
Reynan

[gbo5]

Same thing I can't see or find my subscription for CBS to cancel it. I am now being charged $12.99 as of October

[RokuReynan-L]

Hi, @gbo5.

Welcome to the Roku Community!

We appreciate you reaching out to us about having an issue canceling your subscription. We're here to help.

Have you tried the steps on the accepted solution above? If so, you may contact our Account and Billing team for further assistance. Visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll have an option to call or chat with us.

We hope this will be sorted out soon.

Regards,
Reynan

[tbeard2173]

I did that and it doesn’t show cbs in my subscriptions

[RokuReynan-L]

Hi, @tbeard2173.

Welcome to the Roku Community!

Thanks for letting us know that you're unable to locate a subscription. We're here to help.

Here are the steps to review a subscription:

1. Sign in to my.roku.com
2. Go to Purchase history & invoices
3. Review your invoices for Content or Products

Furthermore, you may visit this support article on how to view your Roku purchase history and charges to your account

We hope you'll find this information helpful. Let us know if there's anything else we could further assist you.

Regards,
Reynan

[RokuReynan-L]

Hi, @eweisenberger77.

Welcome to the Roku Community!

We see that you're trying to cancel your subscription. To do so, please refer to the post above.

If you’re still getting charged after you've canceled your subscription and the billing cycle has ended, please follow the instructions on identifying charges you don't recognize, especially if you see an invoice with “Roku for ___” and don't know what streaming subscription it refers to. 

If after doing so, you still have issues, contact customer support for help.

We hope you'll find this information helpful. Let us know if there's anything else we could further assist you.

Regards,
Reynan