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Roku/peacock subscription cancelling

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They are both charging me . On the Roku account it shows I am not being charged but it is coming out every month. and I am being charged by peacock for my Peacock ACC. too

 

 

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Roku/peacock subscription cancelling

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Hi Community Users,

Thanks for bringing this to our attention!

We understand that unrecognized charges have been credited to your account for Peacock Subscriptions. When dealing with this particular issue, I highly recommend reaching out to our Accounts and Billing team for a thorough investigation. Their specialized expertise makes them the best resource for resolving these specific concerns. To access the service you are looking for, simply navigate to the "Accounts, payments, & subscriptions" section and you will be redirected to the appropriate page.

For more detailed information on managing your subscriptions, visit this support article: How to turn off auto-renew and cancel a subscription.

Let us know if you have further questions.

Warm regards,
Emman

Emmanuel-D.
Roku Community Moderator

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5 REPLIES 5

Re: Roku/peacock subscription cancelling

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neither account show they are taking out for this roku for peacock account and there is no help from either app to cancel or find out.

 

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Re: Roku/peacock subscription cancelling

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I am reporting this as a fraud to my bank.

 

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Re: Roku/peacock subscription cancelling

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I don' have a peacock title on my Roku.

 

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Tfb
Newbie

Re: Roku/peacock subscription cancelling

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I keep getting charged twice every month, what’s up with that??

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Roku/peacock subscription cancelling

Jump to solution

Hi Community Users,

Thanks for bringing this to our attention!

We understand that unrecognized charges have been credited to your account for Peacock Subscriptions. When dealing with this particular issue, I highly recommend reaching out to our Accounts and Billing team for a thorough investigation. Their specialized expertise makes them the best resource for resolving these specific concerns. To access the service you are looking for, simply navigate to the "Accounts, payments, & subscriptions" section and you will be redirected to the appropriate page.

For more detailed information on managing your subscriptions, visit this support article: How to turn off auto-renew and cancel a subscription.

Let us know if you have further questions.

Warm regards,
Emman

Emmanuel-D.
Roku Community Moderator
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