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Savonnya14
Newbie
‎06-03-2024 10:57 AM

Multiple charges for same channels over and over appearing on my statement and never can dispute. F

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I have multiple charges of 6.94 & 28.08 3 times every month for same channels. Why are these repetitive charges on my card??

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renojim
Community Streaming Expert
‎06-03-2024 01:40 PM

Re: Multiple charges for same channels over and over appearing on my statement and never can dispute

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@Savonnya14, you should contact account/billing support at https://support.roku.com/contactus, but note that if you have multiple Roku devices you may have multiple Roku account (either intentionally or unintentionally).  You can see what account a Roku device is linked to by checking the email address that's displayed on each one under Settings->System->About.  If you have multiple accounts then it's possible to be charged multiple times.

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renojim
Community Streaming Expert
‎06-03-2024 01:40 PM

Re: Multiple charges for same channels over and over appearing on my statement and never can dispute

Jump to solution

@Savonnya14, you should contact account/billing support at https://support.roku.com/contactus, but note that if you have multiple Roku devices you may have multiple Roku account (either intentionally or unintentionally).  You can see what account a Roku device is linked to by checking the email address that's displayed on each one under Settings->System->About.  If you have multiple accounts then it's possible to be charged multiple times.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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