Account, payments & subscriptions

[effieteapot]

They are both charging me . On the Roku account it shows I am not being charged but it is coming out every month. and I am being charged by peacock for my Peacock ACC. too

[effieteapot]

neither account show they are taking out for this roku for peacock account and there is no help from either app to cancel or find out.

[effieteapot]

I am reporting this as a fraud to my bank.

[effieteapot]

I don' have a peacock title on my Roku.

[Tfb]

I keep getting charged twice every month, what’s up with that??

[RokuEmmanuel-D · Accepted solution]

Hi Community Users,

Thanks for bringing this to our attention!

We understand that unrecognized charges have been credited to your account for Peacock Subscriptions. When dealing with this particular issue, I highly recommend reaching out to our Accounts and Billing team for a thorough investigation. Their specialized expertise makes them the best resource for resolving these specific concerns. To access the service you are looking for, simply navigate to the "Accounts, payments, & subscriptions" section and you will be redirected to the appropriate page.

For more detailed information on managing your subscriptions, visit this support article: How to turn off auto-renew and cancel a subscription.

Let us know if you have further questions.

Warm regards,
Emman