Account, payments & subscriptions

[hoguecindy187]

Cynthia Hogue how do I call Roku about the update on the software that won’t update

[atc98092]

@hoguecindy187 @There is no number to call. What exactly are you trying to do?

[hoguecindy187]

my name is Cynthia Hogue. how do you talk to a human being at Roku about an update? I can’t update

[RokuReynan-L]

Hi, @hoguecindy187.

Greetings from the Roku Community!

We understand that you wanted to speak with our live support. In this case, you may visit our Roku Support page and then select a category. You'll then have an option to call or chat with us.

If you need further clarification and assistance, please don't hesitate to let us know.

Thanks,
Reynan

[ilovemmjoell]

I am having the same issue with two channels. My Roku account says I have no renewed subscriptions. Where do I go to see if I have more than one account through Roku because they are being paid through my pay pal account every month. I have no idea where to enter Home > Settings > System > About.  where in the roku account it that available. I am ready to cancel everything to go with roku and use a different streaming service. 

JoEll

[atc98092]

Home > Settings > System > About is the main menu on any Roku device. It's not found in your Roku user web account. This menu shows your Roku device model number, serial number, and some other information.

[Heidilandry]

Hey my name is heidi. I'm trying to add a pin to my Roku pay and it won't let me. Can you help me