Account, payments & subscriptions

[Marcie7468]

I too am getting really ticked off at this thing. It charged me and still will not let me into my acct.. how do I talk to a human. 

[RokuReynan-L · Accepted solution]

Hi, @Marcie7468.

Welcome and thank you for posting here in the Roku Community!

We see that you're having an issue accessing your subscription. We'd like to know more about this.

Where are you accessing the channel? Is it through the Roku channel or via the standalone app? 

Please be aware that subscriptions purchased on the Channel Store use your Roku account's email and password or the email and password of a separate account managed directly with the channel provider. If you had an account with your provider prior to purchasing your Roku device, the username and password associated with your subscription are managed directly with your channel provider.

To contact our representative, you may contact our Account and Billing team for further assistance. Visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll have an option to call or chat with us.

Furthermore, you may visit this support article on how to sign in to watch movies and TV shows

We'll wait for your response.

Regards,
Reynan

[SaminChicago]

The Roku Support page online is a joke and a never ending loop that doesn't get people answers.  I have a charge on my credit card that's being billed monthly and says Roku.  My account says I don't have any subscriptions so I'm not sure how to make that stop, and there's no customer service at this company, only pages to read that don't solve my issue.  

[atc98092]

@SaminChicago have you read any of the previous posts? It's simple to determine if they are legitimate Roku charges. Log into your Roku user account on your computer. Look under the Subscription link. If there's something there, you are being charged by Roku and it can be managed/canceled right there.

If there's nothing listed under Subscriptions, you are NOT being billed by Roku, regardless of what your CC statement says. Thieves get your CC information from the dark web and submit a bogus charge. They can enter any name they want to say who is billing the charge, and they often use Roku because so many people have one. If this is the case, you need to contest the charge with your CC company, and ask them to cancel your card and issue you a new one with a different number. 

[Jennyo]

Why do I keep getting all these charges

If it don't stop I will go tofirestick

[atc98092]

@Jennyo what is that a screenshot of? It doesn't look like the Roku app. Have you confirmed any subscriptions on your Roku user web page? If not, that's the first place to look. If there's nothing there, then you are not being charged by Roku, despite what the charge itself might say. 

[Blacklace69]

I need to speak to someone 

[atc98092]

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@Blacklace69 wrote:

I need to speak to someone 

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This has been answered numerous times. Go to the Roku support contact page , select the proper category, and follow the prompts. 

If you had stated what your issue was, perhaps we could have helped you right here and saved you some time.

[John3-16]

Being charged for a close subscription with auto renew turned off  diamond digital.

[RokuReynan-L]

Hi, @John3-16.

Greetings from the Roku Community!

We appreciate you reaching us about being charged even it's already canceled.

Make sure that the subscription is already canceled to avoid any future charges on your account.

Here's how:

1. Sign in to my.roku.com 
2. Go to My subscriptions
3. Under Active subscriptions, select the subscription you want to cancel.
4. Select Manage subscription and then select Turn off auto-renew. 
   Turning off auto-renew means you've canceled your subscription and you will not be billed for it in the future.

Note: If “Roku,” “Roku for,” or "The Roku Channel" is not referenced, it’s not a charge from Roku. For more information about a charge that didn’t come from Roku, contact your bank or card issuer.

Furthermore, you may visit this support article on how to turn off auto-renew and cancel a subscription

Hope this helps!

Regards,
Reynan