Account, payments & subscriptions

[JET1]

Roku has been claiming a 'system issue' for almost 2 weeks now.  Roku is not providing any real answers. Unable to watch 3 major streaming subscriptions due to Roku issue. WTH Roku? Infuriating!

Anyone else having this issue?

[RokuERey]

Hi @JET1!

Thanks for your first post here in the Roku Community!

We regret hearing about this experience and the inconvenience it has caused you. This is not the outcome that we want.

Do you always see an error message saying that there was a problem when you access these channels? Is this a standalone channel, or are these premium channels under The Roku Channel?

We would appreciate it if you could provide us with more information about it so that we may investigate it further.

Warms regards,

Rey

[Teach2023]

I am having the same issue for a couple of weeks now.  Hulu doesn’t play. Error message. “ we’re having trouble playing this…   “. I called Hulu and they tried to help but then said I would have to get in touch with Roku since that’s who I get the service from.  I can’t get anyone on the phone to help me!  Why pay for a service that I can’t get anymore??? All my local channels , everything —. Not available??????  I am NOT HAPPY! 

[RokuTakashi · Accepted solution]

Hi @Teach2023,

Greetings to the Roku Community with your first post!

Thanks for sharing the information you've provided us, and we're not satisfied to hear about this. No worries, we're here to help. Let's try to troubleshoot this issue by following the steps below:

1. Remove the Hulu channel by highlighting it from the channel tile and pressing the star (*) button. Then select the remove option.
2. Do a system restart by navigating to Settings > System > System Restart.
3. Add the Hulu channel back by searching for it from the "Streaming Store."

After this, try to check if you're able to see any difference. Please tell us about what you've found out.

All the best,
Kash

[Desjaro]

Same issue. Tried to get Golf Channel on Hulu and it said Roku was unable to process the payment for it. 

If you all know there’s an issue, please fix it. Your own system is saying it can’t process payments. That’s all you, Roku. 

[RokuJechealR · Accepted solution]

Hi @Desjaro,

A warm welcome to the Roku Community!

We appreciate you letting us know about your experience with payments for your Hulu subscription on Roku. In this matter, it would be best to talk to our account-billing team, as they can further assist with your concerns.

You can contact them here. Choose "Account, payment, & subscription," and there should be an option to talk to one of our live representatives.

Thank you for your understanding.

All the best,
Chel