Account, payments & subscriptions

[BREECAREY]

I spent 30 minutes on the phone this morning with your "support" only to be sent THE SAME defunct address originally provided. I've been to USPS and they confirmed the address you've provided DOES NOT EXIST. REPLACE OUR BROKEN PRODUCTS YOU SOLD US!!

[BREECAREY]

@RokuJechealR PROVIDE A VALID RETURN ADDRESS!!

[RokuCarly · Accepted solution]

Welcome and thank you for posting here in the Roku Community, @BREECAREY.

We apologize for the experience. Rest assured that this has already been forwarded to our Support team for further review and assistance. 

Please don't hesitate to let us know if there's anything else we can be of assistance with. We'd be more than happy to continue doing so.

Best regards,
Carly

[stancrab1]

I just received a Stream bar and during set up it is stuck in a foreign  language and won't let me get to settings to change the language. I have tried the website return process and it doesn't work. What gives?

[RokuEuniceL]

Hi @stancrab1,

Greetings from the Roku Community!

We're glad to assist you with your inquiry. Can you please send us a photo of where you are stuck? We'd like to see why you can't go to Settings. 

In the meantime, you can check out this support article on how to change the preferred language on your Roku streaming device.

Kind regards,

Eunice

[stancrab1]

I have followed all the instructions and am very frustrated with the product and now want to return it for a refund

[RokuJohnB]

Hi @stancrab1,

Thank you for keeping us posted here in the Roku Community!

We will be more than happy to assist you further. Can you provide the serial number of your Roku streaming stick?

We'll wait for your response.

Thanks,

John

[Jerryfitzgerald]

I have a Roku TV .Do I have Primetime channel also if not how do I get it

[RokuJohnB]

Hi @Jerryfitzgerald,

Welcome to the Roku Community!
We understand you wanted to add the Primetime channel. We're happy to assist you further. Please check out this support article here on how to add channels to your Roku streaming device.

If you need anything else, please let us know.

Best regards,

John

[stancrab1]

please email me the form required to return this Stream Bar for a refund. Its that simple...I am done trying to solve the problem. How about better customer service by simply responding to my request