Account, payments & subscriptions

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Williron8513
Reel Rookie

Invalid Charges to my account

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How do I get the phone number for a human being for invalid charges to my account?

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1 Solution

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RokuMary-F
Community Moderator
Community Moderator

Re: Invalid Charges to my account

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Hi @Williron8513,

Thanks for your first post in the Roku Community!

We can understand your concern that you want to know about your charges. 

Please be advised that you can manage your Roku account and view your subscription by signing in to your Roku account here: my.roku.com.

If you continue to have questions about a charge, it may be more effective for you to get help from our billing team. Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

If you have any other questions or concerns, please let us know.


Best regards,
Mary

Mary F.
Roku Community Moderator

View solution in original post

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9 REPLIES 9
RokuMary-F
Community Moderator
Community Moderator

Re: Invalid Charges to my account

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Hi @Williron8513,

Thanks for your first post in the Roku Community!

We can understand your concern that you want to know about your charges. 

Please be advised that you can manage your Roku account and view your subscription by signing in to your Roku account here: my.roku.com.

If you continue to have questions about a charge, it may be more effective for you to get help from our billing team. Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

If you have any other questions or concerns, please let us know.


Best regards,
Mary

Mary F.
Roku Community Moderator
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Williron8513
Reel Rookie

Re: Invalid Charges to my account

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I’ve tried that. It keeps bouncing me around too frequent questions and to my subscriptions. I’ve been charged for subscriptions that are not even listed in my account

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RokuMary-F
Community Moderator
Community Moderator

Re: Invalid Charges to my account

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Greetings @Williron8513,

Thanks for the quick response.

We apologized for the difficulties reaching our Roku Support team.

We recommend using a different web browser or device to request support and try to use this Roku website link: https://support.roku.com/contactus you'll be able to send an email request there.

We appreciate you again posting in Roku Community.


Best regards,
Mary

Mary F.
Roku Community Moderator
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Williron8513
Reel Rookie

Re: Invalid Charges to my account

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I’m looking for a phone number to contact them. Not an email 

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HDMIGuy
Roku Guru

Re: Invalid Charges to my account

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@Williron8513 If the charges are for subscriptions that are not listed in your account, you may have a second Roku account or the charges are not from Roku.  If don't think Roku has phone support, try the email.

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RokuLianna
Retired Moderator

Re: Invalid Charges to my account

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Hi @Williron8513

Thank you for the inquiry!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!


Warm Regards,
Lianna

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sgooch
Newbie

Re: Invalid Charges to my account

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hello

i am being charge for FUBO and roku tv and there not on my list can you check on this please 

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RokuJohnB
Community Moderator
Community Moderator

Re: Invalid Charges to my account

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Hi @sgooch,

Welcome to the Roku Community!

We advise that you refer to the post by @RokuJechealR above since our account and billing team is the specialized team that best caters to your inquiry.

If you need anything else, please let us know.

Best regards,

John

John
Roku Community Moderator
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rhharper
Newbie

Re: Invalid Charges to my account

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I found this number:

(816) 272-8106

Good luck!

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