Account, payments & subscriptions

[Bunney222]

Why am I being billed for 11.99  every month

[RokuReynan-L · Accepted solution]

Hi, @Bunney222.

Welcome to the Roku Community!

Thanks for letting us know about the unrecognized charge on your account.

Here are the steps to locate the charge on your account:

1. Sign in to my.roku.com
2. Go to Purchase history & invoices
3. Review your invoices for Content or Products

You may also check the email address associated with your streaming device. To check: Home > Settings > System > About.

Furthermore, if you’re having difficulty understanding what a charge on your invoice is referring to, learn how to identify a charge you do not recognize

We hope you find this information helpful.

Regards,
Reynan