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jwill76982
Newbie

trouble with RFD now-its not what I thought I was getting

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Yeterday, I downloaded the RFD now app, and paid for a one year subscription,  but find that it has nothing close to what RFD now had when I viewed it thru a different streaming choice.  In the best customer serivce that Roku should have, I would have hoped for a refund, as there really isnt a free trial to experience this, and no estimated date when a 'better' RFD is available.  What can I do to recoup my $90?

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RokuReynan-L
Community Moderator
Community Moderator

Re: trouble with RFD now--its not what I thought I was getting

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Hi, @jwill76982.

Welcome to the Roku Community!

We see that you wanted a refund for a subscription. In this case, you may contact our Account and Billing team for further assistance. Visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll have an option to call or chat with us.

We hope this will be sorted out soon.

Regards,
Reynan

Reynan L.
Roku Community Moderator

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RokuReynan-L
Community Moderator
Community Moderator

Re: trouble with RFD now--its not what I thought I was getting

Jump to solution

Hi, @jwill76982.

Welcome to the Roku Community!

We see that you wanted a refund for a subscription. In this case, you may contact our Account and Billing team for further assistance. Visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll have an option to call or chat with us.

We hope this will be sorted out soon.

Regards,
Reynan

Reynan L.
Roku Community Moderator
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