Account, payments & subscriptions

[asettle]

The payment for Rediscover was take from my account on 1/25/2024 but the channel will not let me watch and it says the payment failed.  What are the dates of service?

[RokuERey · Accepted solution]

Hi @asettle,

Welcome to the Roku Community!

We appreciate you reaching out about this channel access issue. If you are still experiencing the issue, please get in touch immediately with our account and billing team experts for further assistance.

Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments, and subscriptions," and they are the best ones to help you out with that matter.
We hope it helps!

Best regards,
Rey