Account, payments & subscriptions

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Marj1
Newbie

Unauthorized charges on my account

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Why are there charges taken out of my bank account for 

Roku for viacomcbs

i want the money back $7.90 and this subscription cancelled because I didn’t order it 

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RokuReynan-L
Community Moderator
Community Moderator

Re: Unauthorized charges on my account

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Hi, @Marj1.

Welcome to the Roku Community!

We see that you got charged on your account. In this case, you may contact our Account and Billing team for further assistance. Visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll have an option to call or chat with us.

Note: Never post any personally identifiable, private, or sensitive information publicly, including passwords, email addresses, or payment information. Community content is visible to all Community members.

We hope this will be sorted out soon.

Regards,
Reynan

Reynan L.
Roku Community Moderator

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RokuReynan-L
Community Moderator
Community Moderator

Re: Unauthorized charges on my account

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Hi, @Marj1.

Welcome to the Roku Community!

We see that you got charged on your account. In this case, you may contact our Account and Billing team for further assistance. Visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll have an option to call or chat with us.

Note: Never post any personally identifiable, private, or sensitive information publicly, including passwords, email addresses, or payment information. Community content is visible to all Community members.

We hope this will be sorted out soon.

Regards,
Reynan

Reynan L.
Roku Community Moderator
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Curtisb12
Newbie

Re: Unauthorized charges on my account

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I was trying to set up crave for free...I seen they charged me so I didn't watch anything...also I have tried calling..can u refund me my money.is were u will find it

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renojim
Community Streaming Expert

Re: Unauthorized charges on my account

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@Curtisb12, see the post right above yours.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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