Account, payments & subscriptions

[Confused626]

I just got a Roku Pro 55” waiting to be connected.

I tried to setup my Roku account before I plug in the TV. I can login to my account but I cannot add a payment method. Roku says cannot verify card for my Amex card.

I think the problem is in the single line address for billing address. My mail goes to a Post Office Box and I tried the whole address with P.O. Box as written on my bills and the result is “cannot verify”. Is there a customer service phone number or live chat person?

Right now I have an account but no verified payment method and I have not plugged in my new TV yet. Not a good start.

Unless I am supposed to create my account from a web browser (since typing from the remote is a horror show) and then do the payment stuff from the  TV? The instructions say gyou can create your account online and set it up.

Thank you

[HDMIGuy]

@Confused626 You are not required to have a payment method associated with your account.  Since you are here on the forum you must have an active Roku account.  Just setup your new TV using the email address associated with your current Roku account.  Make sure the email address you have used is a valid email address that you can access.