Account, payments & subscriptions

[Brenn62]

Ordered/Received a Roku stick and the package contained everything but the streaming stick. How can I get a replacement?

[RokuArjiemar · Accepted solution]

Hi! @Brenn62,

Thank you for reaching out to the Roku Community! We would be more than happy assist you further with the issue you are experiencing with your order. Can you please specify the issue you are experiencing? Where did you buy your Roku Stick?

If you purchased the Roku device through the Roku website and need help with a replacement, please visit us here for help and choose the option return or replace. 

Please feel free to let us know if you need any additional assistance!

Thanks,

Arjiemar