Account, payments & subscriptions

[caryanderson]

I have a new charge for $1.06. The charge is titled "Roku for Innwoke." What is Innwoke and why has it been charged to my credit card?

[MrXxx]

Do you have IPTV pro?

[RokuJohnB · Accepted solution]

Hi @caryanderson,

Welcome to the Roku Community!

To be better assisted with your inquiry, you can contact our Accounts and Billing team since they are the specialized department to best cater to your inquiry. To contact them, kindly refer to this link here.

If there's anything else that we can do to assist you, please let us know.

Kind regards,

John

[atc98092]

@caryanderson log into your Roku user account (https://my.roku.com) and look for any subscriptions. If you don't find anything there, then Roku is not billing you. Thieves can submit charges on a credit card and claim to be anyone. They are probably hoping you don't bother contesting such a small charge, but if they submit thousands of these false charges they can steal a lot of money.

Again, if there's no official Roku subscription listed, you aren't being billed by Roku. I would contest the charge with your CC company, and request they replace your card with a new one that has a different number. 

[Loiswynne]

This says the charge is from Roku we thought because we had subscriptions to premium channels we had to pay this amount but after checking we discovered charges from Roku and from premium channels 

[atc98092]

@Loiswynne Log into your Roku user account and check for any subscriptions there. If you don’t find any, you are being scammed and you should immediately contest the charges and ask for a new credit card with a new number. It doesn’t matter if the statement says Roku. Scammers can enter anything they want in the charge. 
if you do find subscriptions and you don’t want them, you can cancel them from that page.