Account, payments & subscriptions

[nekogaijin]

I was just notified by my credit card that I was charged 5.99 during a free trial. It does not show up in my Roku account, so I can't dispute, and can't contact support directly. 

I also can't reach out to support because we are limited to this community forum. 

Can someone in Roku support help me? 

Or Can someone tell me how to contact support? 

[renojim]

I don't know what you mean by, "I also can't reach out to support because we are limited to this community forum".  Did you try https://support.roku.com/contactus and choose the option for "Accounts, payments & subscriptions"?

[Shingle88]

Same issue except I have no subscriptions and nothing shows up in account history or subscriptions. I don't have any extras on my Roku ultra but was just charged 5.99 and I want my money back cause I didn't receive or purchase anything!

[RokuReynan-L · Accepted solution]

Hi, @Shingle88.

Greetings from the Roku Community!

We appreciate you reaching us about the charge on your account. We're here to help. 

If you're unable to locate the charge, you may need to check the email address associated with your streaming device. To check, go to Home > Settings > System > About.

For a refund, you may contact our Account and Billing for further assistance. Visit our Roku Support page and select the "Account, payments & subscriptions" category. You'll have an option to call or chat with us.

Furthermore, you may visit this support article if there's a charges you don't recognize on your Roku account

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Thanks,
Reynan