Account, payments & subscriptions

[SteveHarvey]

Paid for ESPN now after 1 day asks for a cable provider.

Wanted one month got one year. 

Phone to call?

[Amynowackrothfu]

Customer and 

[RokuReynan-L · Accepted solution]

Hi, @Deight316 and @Amynowackrothfu.

Greetings from the Roku Community!

We understand that you wanted to talk to our support. No worries, we're here to help.

To talk to a live representative, visit our Roku Support page and select a category. Then, you'll have an option to call or chat with us.

Hope this helps!

Regards,
Reynan

[todd9]

No phone number.

[cory8489]

I want to make sure i am not going to be billed for Max. but i have Boomerang and want to watch it.

[cory8489]

I'm getting no help

[atc98092]

Roku only bills for subscriptions made through them. You can see if you have any Roku subscriptions on your Roku user web page (https://my.roku.com). If there's no subscriptions listed there, you will not get a charge from Roku. 

[Mrspallen]

I updated my payment for my STARZ account, and it's not allowing me to resubscribe, can you help me please

[RokuReynan-L]

Hi, @Mrspallen.

Welcome to the Roku Community!

We appreciate you reaching out about having an issue resubscribing to your subscription. We're here to help.

Here are the steps to resubscribe:

1. Sign in to my.roku.com 
2. Go to My Subscriptions.
3. Select Inactive Subscription
4. Select Resubscribe on the channel you wish to resubscribe.

You may also look for the app in the Streaming store or on The Roku Channel, select Subscribe, then follow the instructions.

Furthermore, you may follow this support article on how to resubscribe if a subscription didn't renew

Hope this helps!

Regards,
Reynan

[meythaler]

I signed up for Peacock about six weeks ago to watch the Packers game.  That's all I wanted and I was willing to pay for a month..  I don't want it anymore but I can't cancel.  My credit card says it is billed by Roku, but my Roku account says I have no active subscriptions.  I am livid at the time I have spent on this and having to pay more than one month.  

Can you help me?