Account, payments & subscriptions

[RokuArjiemar · Accepted solution]

Hello Community Users!

We appreciate you contacting us about the billing or charges on your Roku account. We're pleased to assist you.

Our billing team would be happy to assist you directly. You can reach them by phone or live chat here and choose the option for "Accounts, Payments, and Subscriptions".

For more detailed information, please see this: What to do if you don't recognize a charge on your Roku account.

If you have more questions about identifying Roku charges, see the following resources for additional help:

• How to view your Roku payment history and charges
• How to update your Roku payment method
• How to cancel a Roku subscription

Thanks,
Arjiemar

[nonregistered]

you are charging me for something i did not order, please help, ( 86 years old )

[ricko2]

i need to talk with someone i am old an need to talk to someone so i can understand my problem

[Sesterson01]

I have updated my cc info  and paid my subscription for Hulu thru Roku and it says I have not. I cannot see Hulu. What do I do? Can I speak. to someone?

Scott Esterson

[Cragman]

Hi I’m trying to connect my wifi to the Roku but my remote is currently not working can you please help me

[renojim]

@Cragman, sorry, it's impossible to connect a Roku device to Wi-Fi without a working remote.

[Heavensgrace]

Hi how do speak with someone in customer service at Roku to dispute a bill

[Bigboyb]

I need a roku customer support to contact me

[jogranny22]

I hate your advertisement with the people yelling and screaming at each other.  What a horrible advertisement.  Who thought that would be a good thing.  I absolutely hate it.  Please Roku take that advertisement off.  That wouldn't make me buy a Roku TV, it would make me want to buy anything but that.  Wow! get a grip people.  How annoying. 

[RokuReynan-L]

Hi, @Heavensgrace and @Bigboyb.

Welcome to the Roku Community!

We understand that you wanted to speak with our representative. In this case, you may visit our Roku Support page and then select a category. You'll have an option to call or chat with us.

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Regards,
Reynan