Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
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RokuArjiemar
Community Moderator
Community Moderator

Re: How do I talk to someone at customer service??

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Hello Community Users!

We appreciate you contacting us about the billing or charges on your Roku account. We're pleased to assist you.

Our billing team would be happy to assist you directly. You can reach them by phone or live chat here and choose the option for "Accounts, Payments, and Subscriptions".

For more detailed information, please see this: What to do if you don't recognize a charge on your Roku account.

If you have more questions about identifying Roku charges, see the following resources for additional help:

Thanks,
Arjiemar

Arjiemar
Roku Community Moderator
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Re: How do I talk to someone at customer service??

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you are charging me for something i did not order, please help, ( 86 years old )

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ricko2
Newbie

Re: How do I talk to someone at customer service??

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i need to talk with someone i am old an need to talk to someone so i can understand my problem

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Re: How do I talk to someone at customer service??

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I have updated my cc info  and paid my subscription for Hulu thru Roku and it says I have not. I cannot see Hulu. What do I do? Can I speak. to someone?

Scott Esterson

 

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Cragman
Newbie

Re: How do I talk to someone at customer service??

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Hi I’m trying to connect my wifi to the Roku but my remote is currently not working can you please help me

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renojim
Community Streaming Expert

Re: How do I talk to someone at customer service??

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@Cragman, sorry, it's impossible to connect a Roku device to Wi-Fi without a working remote.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Re: How do I talk to someone at customer service??

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Hi how do speak with someone in customer service at Roku to dispute a bill

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Bigboyb
Newbie

Re: How do I talk to someone at customer service??

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I need a roku customer support to contact me

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jogranny22
Newbie

Re: How do I talk to someone at customer service??

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I hate your advertisement with the people yelling and screaming at each other.  What a horrible advertisement.  Who thought that would be a good thing.  I absolutely hate it.  Please Roku take that advertisement off.  That wouldn't make me buy a Roku TV, it would make me want to buy anything but that.  Wow! get a grip people.  How annoying. 

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RokuReynan-L
Community Moderator
Community Moderator

Re: How do I talk to someone at customer service??

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Hi, @Heavensgrace and @Bigboyb.

Welcome to the Roku Community!

We understand that you wanted to speak with our representative. In this case, you may visit our Roku Support page and then select a category. You'll have an option to call or chat with us.

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Regards,
Reynan

Reynan L.
Roku Community Moderator
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