Account, payments & subscriptions

[LeslieThomas]

I WAS CHARGED TWICE FOR ALL BLACK I SUBSCRIBED TO APPLE TV AND ALSO TO ROKU TV I WAS CHARGED FOR BOTH STATIONS.  CAN I GET A REFUND? 

[andyross]

If you subscribe THROUGH a service, then things get confusing. If you subscribed through Apple TV, it might work going through the AppleTV+ app on the Roku. Ideally, you should always sign up at a service's WEB PAGE if possible, as that makes it available on most devices.

You can go to your account page on the Roku web site, and cancel the subscription. You typically cannot get a refund. The login will still work up until the subscription expires.

[RokuReynan-L · Accepted solution]

Hi, @LeslieThomas.

Welcome and thank you for posting here in the Roku Community!

We'd be happy to help you with the issue of being double-billed on your card.

You may follow these steps to cancel your subscription:

1. Sign in to my.roku.com
2. Go to My Subscriptions.
3. Under Active subscriptions, select the subscription you want to cancel.
4. Select Manage subscription and then select Turn off auto-renew. 
   Turning off auto-renew means you've canceled your subscription and you will not be billed for it in the future.

For the refund, you may contact our Account and Billing team for further assistance. Visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll have an option to call or chat with us.

We hope you'll find this helpful information. Let us know if you still have any questions.

Regards,

Reynan

[Suzanne7777]

I got charged again today that 4 charges for roku channels that I never ask for I do pay for viki on a separate account 

[RokuReynan-L]

Hi, @Suzanne7777.

Welcome and thank you for posting here in the Roku Community!

We'd be happy to assist you with unrecognized charges on your account.

You may follow these steps to check the charges on your account:

1. Sign in to my.roku.com
2. Go to Purchase history & invoices
3. Review your invoices for Content or Products

Once you recognize the charges, you may follow the accepted solution above.

If you're still unable to locate the charge, you may contact our Account and Billing team for further assistance. Visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll have the option to call or chat with us.

If you need further clarification and assistance, please don't hesitate to let us know.

Regards,
Reynan