Account, payments & subscriptions

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TByrd50
Newbie

I need assistance with being over billed

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Contact agent for over charging

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RokuReynan-L
Community Moderator
Community Moderator

Re: I need assistance with being over billed

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Hi, @TByrd50.

Welcome to the Roku Community!

We understand that you wanted to talk with our live representative about a charge. We'd be happy to help.

You may visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll have an option to call or chat with us.

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Regards,
Reynan

Reynan L.
Roku Community Moderator

View solution in original post

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RokuReynan-L
Community Moderator
Community Moderator

Re: I need assistance with being over billed

Jump to solution

Hi, @TByrd50.

Welcome to the Roku Community!

We understand that you wanted to talk with our live representative about a charge. We'd be happy to help.

You may visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll have an option to call or chat with us.

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Regards,
Reynan

Reynan L.
Roku Community Moderator
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jmax85013
Newbie

Re: I need assistance with being over billed

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I signed up for one subscription and only one am I have been multiple times please correct this so i dont have to back charge Roku I'm living in a social security and I cannot afford to have the extra money out of my account

Thank you for your prompt attention in this matter

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renojim
Community Streaming Expert

Re: I need assistance with being over billed

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@jmax85013, see the post right above yours.  You need to contact account/payment support at https://support.roku.com/contactus.

Roku Community Streaming Expert

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